The Governed AI Commerce Agent
Built to Sell, Support & Act
A single conversational surface that helps stores sell, support, and execute supported store actions — grounded in your catalog, policies, and connected systems, and operated from the Merchant Console.
+12%
Conversion Uplift
+16%
AOV Increase
+8%
Avg. Sales Increase
Indicative early pilot results. Variation depends on store, catalog, traffic, and the workflows enabled for your deployment.
Why Mentoros E-Commerce
Three capabilities. One governed surface.
Sell More
Move shoppers from intent to checkout with catalog-grounded discovery and recommendations — inside a single, governed conversation.
Support Smarter
Resolve product, shipping, and policy questions with answers grounded in approved knowledge sources, with structured handoff when scope requires it.
Take Real Actions
Execute supported store workflows — add to cart, apply discount codes, look up orders — through the integrations enabled for your deployment.
Capabilities
Built for governed commerce deployments
Capabilities span product discovery, support, and supported store actions — scoped to your platform, integrations, and configured workflows.
Product Discovery
Natural-language search across the full catalog, grounded in approved product data and attributes.
Recommendations
Context-aware suggestions driven by stated needs and conversation signals, not generic ranking.
Add to Cart
Surface add-to-cart inside the conversation, where supported by your platform integration.
Order Tracking
Order status, ETA, and tracking retrieved through your connected order management systems.
Promotions & Discounts
Validate eligibility and apply configured discount codes, where the integration permits.
Brand Voice & Boundaries
Tone, style, and topic boundaries configured from the console. Off-scope requests fall back safely.
Human Handoff
Structured escalation to your support team with full conversation context for human review.
Analytics & Console Visibility
Every conversation, action, and outcome reviewable in the Merchant Console for measurement and audit.
From Intent to Checkout, Inside the Conversation
Mentoros interprets shopper intent and guides them to the right product — grounded in your catalog and product attributes, not generic suggestions.
- Natural-language product discovery across the full catalog
- Context-aware recommendations based on stated needs
- Add-to-cart inside the conversation, through configured integrations
- Upsell and cross-sell surfaced at moments configured for your store
Mentoros Agent
Powered by Mentoros • KleonoxAI
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Grounded Answers, Structured Handoff
Mentoros answers product, shipping, and policy questions from your approved knowledge sources, with structured handoff to human teams when a case falls outside its scope.
- Grounded answers to product, shipping, and policy questions
- Order status and tracking via connected order systems
- Discount code application where supported by the integration
- Structured human handoff with full conversation context
Mentoros Agent
Powered by Mentoros • KleonoxAI
Supported Store Actions, Executed in Conversation
Mentoros executes configured store workflows — add to cart, look up orders, validate promotions — through the integrations enabled for your deployment. Every action is logged and reviewable in the console.
- Add items to cart through your configured platform integration
- Validate and apply discount codes where the integration allows
- Retrieve order status from connected order management systems
- Every action logged, attributable, and reviewable in the console
Mentoros Agent Actions
Real-time action log
Wireless Mouse Pro — €24.99
Return #4521 — Slim Case
#8834 — Shipped, arriving Thu
Visitor re-engaged, checkout started
4 actions executed in the last hour — reviewable in the console
One Workspace to Operate the Commerce Agent
The Merchant Console is the commerce workspace within the broader admin model — analytics, conversations, knowledge, configuration, and action visibility, with natural-language queries across your business data.
- Conversation analytics and conversion influence visibility
- Auditable log of every agent action, scoped by deployment
- Knowledge management for catalog, policies, and FAQs
- Natural-language queries across connected business data
Conversations
12,847
+18%
Deflection Rate
73%
+5%
Conversion Influence
24%
+12%
Avg. Response Time
1.2s
-0.3s
Conversation Trends
Recent Conversations
Sarah M.
Product sizing question
2 min ago
James K.
Shipping to Canada
5 min ago
Maria L.
Return policy inquiry
8 min ago
Agent vs. Chatbot
Built as an agent — not a chatbot
Traditional chat tools stop at answering. Mentoros understands intent, grounds responses in your data, and executes supported store actions through configured integrations.
| Capability | Traditional Chatbots | Mentoros Commerce Agent |
|---|---|---|
| Core role | Answers questions | Guides decisions and executes supported store actions |
| Product discovery | Keyword and FAQ matching | Natural-language discovery across the full catalog |
| Context handling | Limited or resets per turn | Session context maintained to refine results |
| Add to cart | Not supported | In-conversation add-to-cart, where the integration allows |
| Grounded responses | Risk of ungrounded answers | Grounded in your catalog, policies, and approved sources |
| Merchant control | Minimal | Console for knowledge, voice, boundaries, and supported actions |
| ROI measurement | Hard to attribute | Agent-influenced actions linked to outcomes |
| Custom workflows | Not supported | Configured workflows aligned to your platform and integrations |
| Scale across SKUs | Weak beyond FAQs | Built for large catalogs, variants, and complex attributes |
Core role
Answers questions
Guides decisions and executes supported store actions
Product discovery
Keyword and FAQ matching
Natural-language discovery across the full catalog
Context handling
Limited or resets per turn
Session context maintained to refine results
Add to cart
Not supported
In-conversation add-to-cart, where the integration allows
Grounded responses
Risk of ungrounded answers
Grounded in your catalog, policies, and approved sources
Merchant control
Minimal
Console for knowledge, voice, boundaries, and supported actions
ROI measurement
Hard to attribute
Agent-influenced actions linked to outcomes
Custom workflows
Not supported
Configured workflows aligned to your platform and integrations
Scale across SKUs
Weak beyond FAQs
Built for large catalogs, variants, and complex attributes
Capabilities depend on store platform and enabled integrations.
How It Works
A practical, governed rollout path
Connect Catalog and Store Systems
Ingest your catalog, policies, and FAQs, and connect the store systems required for the workflows in scope.
Configure Agent Behavior and Boundaries
Define brand voice, topic boundaries, supported actions, and access policies from the Merchant Console.
Deploy, Monitor, and Optimize
Roll out the customer-facing surface, review conversations and actions in the console, and tune behavior over time.
Early Benchmarks
Modest, measurable early results
Indicative pilot benchmarks. Actual results vary by catalog quality, store setup, traffic, and the workflows enabled for your deployment.
+12%
Conversion Uplift
Early pilot results
+16%
AOV Increase
Early pilot results
+8%
Avg. Sales Increase
Early pilot results
< 6s
Avg. Response Time
Typical performance
Integrations
Fits into your existing commerce stack
Platform-aware integrations for supported commerce systems, an API-first path for custom storefronts, and scoped custom integrations defined per deployment.
Available Now
On the Roadmap
Roadmap items are timing-dependent and not committed to specific release dates.
Security & Governance
Operational security, by design
Designed with GDPR principles in mind, with role-based access in the console, encryption in transit and at rest, and deployment options aligned to your security requirements. We do not train our models on customer data.
Designed for GDPR-Aligned Deployments
Built around GDPR data-protection principles. Data processing agreements available on request.
Encryption in Transit and at Rest
Customer data is encrypted in transit and at rest, with data residency options available by plan.
Role-Based Access
Scoped permissions across the Merchant Console — review who can see, configure, and act on what.
Deployment Aligned to Security Requirements
Shared or dedicated infrastructure options aligned to your security and isolation requirements.
FAQ
Commerce Deployment FAQ
Concise answers on scope, configuration, governance, and what to expect from a Mentoros E-Commerce deployment.
Move from chat to a governed commerce agent
Talk to our team about scope, integrations, and rollout requirements for your deployment.