Topic Boundaries
Define the operational scope and safety guardrails for your AI assistant.
Guardrails & Safety
To ensure your assistant remains professional and focused on your business, Mentoros implements strict topic boundaries. These guardrails prevent the AI from discussing unrelated topics or providing potentially harmful information.
Configuring Boundaries
Allowed Topics
Explicitly define what the assistant should talk about (e.g., product features, shipping info, company history).
Forbidden Topics
List topics the assistant must avoid (e.g., competitors, political opinions, internal system details).
Fallback Responses
When a user strays outside the defined boundaries, the assistant will provide a polite, branded fallback response. You can customize these messages in theMerchant Portal to maintain a consistent brand voice even when declining to answer.
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