Terms of Service

By creating an account, accessing, or using the Services, you acknowledge that you have read, understood, and agree to be bound by these Terms and our Privacy Policy, which is incorporated by reference.

If you do not agree to these Terms, you may not access or use the Services. Your continued use of the Services constitutes your ongoing acceptance of these Terms and any modifications thereto.

To use the Services, you must:

• Be at least 18 years of age or the age of majority in your jurisdiction
• Have the legal capacity to enter into a binding agreement
• Not be prohibited from using the Services under applicable law
• Provide accurate, current, and complete registration information

When you register for an account, you agree to provide and maintain accurate information. You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account.

You agree to notify us immediately of any unauthorized access to or use of your account. We reserve the right to suspend or terminate accounts that contain inaccurate information or are used in violation of these Terms.

The Services include Mentoros, an AI-powered assistant platform, along with the merchant console, APIs, documentation, and related tools. The Services enable Customers to deploy AI assistants, manage content and configuration, and access analytics.

Service Evolution: We continuously improve the Services. Features, functionality, and interfaces may be added, modified, or removed over time. We will endeavor to provide reasonable notice of material changes that may affect your use of the Services.

Plan Variations: Certain features, capabilities, and usage limits may vary depending on your subscription plan. Details of available plans are provided during registration and in the merchant console.

As a Customer, you are responsible for:

• Content Accuracy: Ensuring that Customer Content you provide is accurate, up-to-date, and does not violate any laws or third-party rights.
• Lawful Use: Using the Services only for lawful purposes and in compliance with all applicable laws and regulations.
• End User Notices: Providing appropriate privacy notices and disclosures to End Users who interact with your deployed assistants, as required by applicable law.
• Consent: Obtaining any required consents from End Users for the collection and processing of their data through the Services.
• Output Review: Reviewing Outputs generated by the Services before relying on them for important decisions.

You may authorize employees, contractors, or agents ("Authorized Users") to access the Services on your behalf. You are responsible for:

• Ensuring Authorized Users comply with these Terms
• Managing access permissions and credentials
• Promptly revoking access when no longer appropriate
• All actions taken by Authorized Users under your account

Account credentials are personal and may not be shared among multiple individuals. You must use reasonable security measures to protect account credentials from unauthorized access.

You agree to use the Services responsibly and in accordance with these Terms. You may not use the Services to:

• Violate any applicable law, regulation, or third-party rights
• Transmit harmful, offensive, defamatory, or illegal content
• Impersonate any person or entity, or misrepresent your affiliation
• Interfere with or disrupt the Services or servers/networks connected to the Services
• Attempt to gain unauthorized access to any portion of the Services
• Use the Services to send spam, phishing, or unsolicited communications
• Reverse engineer, decompile, disassemble, or attempt to derive source code
• Scrape, harvest, or extract data from the Services except as expressly permitted
• Conduct security testing, penetration testing, or vulnerability scanning without prior written consent
• Use the Services to develop competing products or services
• Sublicense, resell, or redistribute the Services without authorization
• Use the Services to generate content that promotes violence, discrimination, or illegal activities
• Circumvent any usage limits, rate limits, or access controls
• Use automated means to access the Services except through authorized APIs

We reserve the right to investigate suspected violations and may take appropriate action, including suspension or termination of your access, without prior notice.

The Services use artificial intelligence and machine learning technologies to generate Outputs based on Customer Content and End User inputs. You acknowledge and agree that:

Our collection, use, and protection of personal data is described in our Privacy Policy. By using the Services, you agree to our data practices as described therein.

Controller and Processor Roles:

• For End User Content collected through your deployed assistants, you are the data controller and we act as a data processor on your behalf.
• For data we collect directly (account information, website analytics), we are the data controller.

Customers requiring a Data Processing Addendum (DPA) for compliance with GDPR or other data protection laws may request one through our contact page or their account manager.

Ownership: You retain all right, title, and interest in and to Customer Content. We do not claim ownership of any content you provide to the Services.

License Grant: You grant us a non-exclusive, worldwide, royalty-free license to use, copy, process, and display Customer Content solely as necessary to provide and improve the Services. This license terminates when you delete Customer Content or close your account, except as required for backup, legal compliance, or legitimate business purposes.

Representations: You represent and warrant that you have all rights necessary to grant this license and that Customer Content does not violate any applicable law or third-party rights.

Use of Outputs: Subject to these Terms, you may use Outputs generated by the Services for your internal business purposes and in connection with your End Users.

No Exclusivity: Due to the nature of AI systems, similar or identical Outputs may be generated for other customers using similar inputs. We do not guarantee that Outputs will be unique or exclusive to you.

No Warranties: We make no representations or warranties regarding the accuracy, completeness, legality, or fitness for any particular purpose of Outputs. You are responsible for reviewing and validating Outputs before use.

The Services may integrate with or link to third-party services, applications, or websites. Your use of third-party services is subject to their respective terms and privacy policies.

We are not responsible for the availability, accuracy, content, or practices of third-party services. You are responsible for maintaining any third-party accounts and credentials required for integrations.

Any issues arising from third-party services should be directed to the respective provider. Our support for integrations may be limited to the functionality we directly control.

Access to the Services requires a paid subscription, except as otherwise provided (e.g., free trials). Fees are based on your selected plan and actual usage.

Taxes: All fees are exclusive of applicable taxes, which will be added to invoices where required by law.

Late Payments: Late payments may be subject to interest charges as permitted by law.

Invoice Disputes: Invoice disputes must be raised within thirty (30) days of the invoice date.

We may offer free trials or promotional access to the Services. Trial terms, duration, and features will be specified at the time of enrollment.

Trial Expiration: Unless you convert to a paid subscription before the trial ends, your access to trial features will terminate. Data created during the trial may be retained for a limited period, depending on configuration, or may be deleted.

Conversion: We will provide notice before your trial ends. If you do not wish to continue with a paid subscription, you must cancel before the trial period expires to avoid charges.

Automatic Renewal: Subscriptions automatically renew at the end of each billing period unless you cancel before the renewal date.

Cancellation: You may cancel your subscription at any time through the merchant console or by contacting support. Cancellation takes effect at the end of the current billing period. Fees already paid are generally non-refundable, except as required by law or as otherwise specified in your plan.

Termination for Breach: We may suspend or terminate your access immediately if you breach these Terms. We will endeavor to provide notice where practicable, except in cases of serious violations.

Suspension: We may suspend your access for nonpayment, suspected security incidents, or violations of these Terms. We will attempt to notify you before or promptly after suspension.

Effect of Termination: Upon termination, your right to access the Services ceases. You may request export of your Customer Content within a reasonable period after termination, subject to our data retention practices.

We strive to provide reliable access to the Services, but we do not guarantee uninterrupted or error-free operation. The Services may be temporarily unavailable due to maintenance, updates, or circumstances beyond our reasonable control.

We will endeavor to provide advance notice of scheduled maintenance that may affect availability. We are not liable for any loss or damage arising from service interruptions or unavailability.

Note: If you have a separate Service Level Agreement (SLA) with specific availability commitments, those terms apply.

Support is available through the channels specified in your plan, which may include email, in-console messaging, or documentation resources.

Response times and support scope may vary by plan. Details of support offerings are provided during registration and in the merchant console.

We reserve the right to limit support for issues arising from misuse, third-party services, or circumstances outside the scope of the Services.

Our IP: The Services, including software, algorithms, interfaces, documentation, trademarks, and all related intellectual property, are owned by KleonoxAI or our licensors. Nothing in these Terms transfers ownership of our intellectual property to you.

Trademarks: "KleonoxAI," "Mentoros," and associated logos are trademarks of KleonoxAI. You may not use our trademarks without prior written consent, except as necessary to refer to the Services in factual contexts.

Feedback: If you provide suggestions, ideas, or feedback about the Services, you grant us a non-exclusive, perpetual, royalty-free license to use, modify, and incorporate such feedback without obligation to you.

Each party agrees to protect the confidential information of the other party and not to disclose it to third parties, except as necessary to perform obligations under these Terms or as required by law.

Confidential information does not include information that: (a) is or becomes publicly available without breach; (b) was known to the receiving party prior to disclosure; (c) is independently developed without use of confidential information; or (d) is lawfully obtained from a third party.

You agree to indemnify, defend, and hold harmless KleonoxAI and its affiliates, officers, directors, employees, and agents from and against any claims, liabilities, damages, losses, and expenses (including reasonable legal fees) arising out of or related to:

• Your use of the Services in violation of these Terms
• Customer Content that violates any law or third-party rights
• Your End Users' use of the Services through your account
• Your failure to provide required notices or obtain necessary consents

Note: Reciprocal indemnification for IP infringement claims may be provided in enterprise agreements. Contact us for details.

These Terms shall be governed by and construed in accordance with the laws of [Jurisdiction to be confirmed], without regard to conflict of law principles.

Dispute Resolution: Any dispute arising out of or relating to these Terms shall be resolved through [arbitration/litigation in courts of competent jurisdiction in specified venue - to be confirmed by legal counsel].

Informal Resolution: Before initiating formal dispute resolution, you agree to contact us and attempt to resolve the dispute informally.

Note: Governing law, venue, and dispute resolution mechanisms are subject to legal review and may vary based on your location.

We may modify these Terms from time to time. When we make material changes, we will:

• Update the "Effective Date" at the top of this page
• Provide notice through the Services, email, or other reasonable means
• Give you an opportunity to review changes before they take effect (typically 30 days for material changes)

Your continued use of the Services after changes take effect constitutes acceptance of the modified Terms. If you do not agree to the changes, you must stop using the Services and may cancel your subscription.

Entire Agreement: These Terms, together with the Privacy Policy and any other documents incorporated by reference, constitute the entire agreement between you and KleonoxAI regarding the Services.

Severability: If any provision of these Terms is found to be unenforceable, the remaining provisions will continue in full force and effect.

Waiver: Our failure to enforce any right or provision of these Terms will not constitute a waiver of such right or provision.

Assignment: You may not assign or transfer these Terms without our prior written consent. We may assign these Terms in connection with a merger, acquisition, or sale of assets.

Force Majeure: Neither party shall be liable for delays or failures in performance resulting from circumstances beyond reasonable control, including natural disasters, war, terrorism, labor disputes, or infrastructure failures.

Notices: Notices under these Terms may be provided by email or through the Services. Notices to us should be sent to the contact information below.

If you have questions about these Terms or need to contact us for any reason: